SERVICES SETA Accreditations / Learnerships

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 133

Course Description

The National Certificate in Business Administration Services: NQF Level 2 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organisations such as sports and cultural clubs and the like.

Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well-developed learning pathway to cater for administrative personnel at the various levels at which they operate.

Who is the course intended for?

This qualification is particularly suited to those learners who are performing secretarial / administrative tasks, in commercial and non-commercial organisations across the entire spectrum, but have not had the opportunity to obtain a formal school qualification beyond NQF level 1

Learning assumed to be in place and recognition of prior learning

Learners accessing this qualification are assumed to be competent in:

Communication at NQF level 1
Mathematical Literacy at NQF level 1

Recognition of prior learning:

The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learners who are able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this qualification and/or any of its constituent unit standards must receive the appropriate credits. Assessment of Prior Learning must be done by means of Integrated Assessment

Recognition of prior learning may allow:

For accelerated access to further learning at this or higher levels on the NQF
Gaining of credits towards a unit standard
The obtaining in whole or in part of this qualification

Course Objectives

On achieving this qualification, the learner will be able to:

Identify and maintain records
Maintain an information system
Process numerical and text data
Receive, distribute and dispatch mail in an office environment
Receive and execute instructions
Process incoming and outgoing telephone calls
Behave in a professional manner in a business environment
Attend to customer enquiries
Operate and take care of equipment in an office environment
Manage time and work processes within a business environment
Investigate the structure of an organisation
Demonstrate an understanding of the business environment
Keep informed about current affairs relating to one`s own industry

Business Administration Level 3

Outline of Qualification

Title of Qualification: SAQA ID: 67465 National Certificate: Business Administration Services Level 3

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 125

Course Description

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4

The National Certificate in Business Administration Services: NQF Level 3 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organizations such as sports and cultural clubs and the like.

Who is the course intended for?

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors. Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.

Learning assumed to be in place and recognition of prior learning.

Learning assumed to be in place and Recognition of Prior learning

Learners accessing this qualification are assumed to be competent in:

Communication at NQF level 2
Mathematical Literacy at NQF level 2

Recognition of prior learning:

The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. If the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this qualification the appropriate credits should be assigned to the learner. Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned in the previous paragraph.

This Recognition of Prior Learning may allow:

For accelerated access to further learning at this or higher levels on the NQF
Gaining of credits towards a unit standard
Obtaining of this qualification in part or in whole

Course Objectives

On achieving this qualification, the learner will be able to:

Gather and report information
Plan, monitor and control and information system
Maintain booking systems
Participate in meetings and process documents and communications related thereto
Utilise technology to produce information
Plan and conduct basic research in an office environment
Coordinate meetings, minor events and travel arrangements
Set personal goals
Function in a team and overall business environment
Demonstrate an understanding of employment relations

Business Administration Level 4

Outline of Qualification

Title of Qualification: SAQA ID: 61595 Further Education and Training Certificate: Business Administration Services Level 04

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 143

Course Description

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 4. Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The National Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and non-commercial sectors. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist new entrants to the industry. This qualification allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.

Who is this course intended for?

The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies.

It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Qualifying learners could follow a career in:

Secretarial services
Reception services
Switchboard operations
Financial Administration
Banking Administration
Personal/executive assistant services
Technical assistance
Typing
Data capturing
Systems administration
Human Resources administration
Basic Contracts Administration
Legal Secretarial services
Reception supervision
Change administration and management
Relationship management
Project coordination.

Learning assumed to be in place and recognition of prior learning

Learners accessing this Qualification should be competent in:

Communication at NQF level 3

Mathematical Literacy at NQF level 3

Computer Literacy at NQF Level 3.

Recognition of Prior Learning

The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.

Course Objectives

On achieving this Qualification, the learner will:

Have knowledge of the procedures for stock and fixed asset control
Apply such knowledge and maintain the appropriate registers
Ensure that employees have the resources they need on an on-going basis through efficiently ordering and distributing stationery and other requirements
Develop Administrative systems together with other employees
Improve organisational effectiveness,
Manage service providers
Be an effective employee in the Administrative section of an organisation
Be aware of how fraud can be present in an office environment and assisting in its control
Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.
Identify and solve work related problems together with others in the section
Apply efficient time management processes, procedures and techniques
Be an effective member of a team
Become a knowledge worker

Hygiene and Cleaning Services Level 1

Outline of Qualification

Title of Qualification: SAQA ID: 57937 General Education and Training Certificate: Hygiene and Cleaning Level 1

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards and will be covered over a period of one year (see breakdown for more information)

Total Number of Credits: 121

Course Description

The primary purpose of this qualification is to develop in a learner, the foundational, practical and reflexive competencies required for a career in the Hygiene & Cleaning Services Industry.

Central to the qualification is the development of a culture of quality service and professionalism in a cleaning services environment. This qualification intends to produce cleaners who can find gainful employment in the cleaning industry.

This qualification will enable learners to access learning in a related field (e.g. Hospitality, Health Care, Wholesale and Retail, Food Production or Manufacturing etc), or a related branch of cleaning (e.g. Industrial, Hospital, Car Wash, Dry Cleaning and Laundry, Garden Services, Aircraft Cleaning or Textile Cleaning etc.).

Who is the course intended for?

Learning assumed to be in place and recognition of prior learning.

As this is an NQF Level 1 qualification, and therefore the starting point of a career and of training and development in the cleaning industry, no formal learning is assumed to be in place. It is preferable however that a learner accessing this qualification has attained competence in Communication and Mathematical Literacy at ABET Level 2 or the equivalent. This qualification can be achieved wholly or in part through the Recognition of Prior Learning. RPL is particularly relevant for the recognition of knowledge and skills acquired over many years in the workplace for those already employed but who have no formal qualification. RPL will allow those persons to accumulate credits against Unit Standards in this Qualification for what they already know and can do.

Course Objectives

The successful candidate will be able to achieve the following outcomes:

Recognise the importance of a healthy lifestyle by accepting own responsibility for life skills and wellness including HIV/AIDS.
Demonstrate understanding of the application of cleaning principles according to international/world class standards and best practice.
Clean generalised areas using cleaning principles according to international/world class standards and best practice.
Clean ablution areas using cleaning principles according to international/world class standards and best practice.
Clean floors using cleaning principles according to international/world class standards and best practice.
Demonstrate knowledge of and apply environmental awareness during the cleaning process.

Specialist Hygiene and Cleaning Services Level 2

Outline of Qualification

Title of Qualification: SAQA ID: 36233 National Certificate: Specialist Hygiene and Cleaning Services Level 2

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards and will be covered over a period of one year (see breakdown for more information)

Total Number of Credits: 120

Course Description

The primary purpose of this Qualification is to develop the foundational, practical and reflexive competencies in an individual, required for a career in the Hygiene and Cleaning Services Industry and to positively impact on social and economic transformation. Central to the qualification is the development of a culture of quality service and professionalism in a cleaning services environment. This qualification intends to produce cleaners who can find gainful employment in the cleaning industry.

This Qualification will afford learners, who have attained the GETC: Domestic Services and the National Certificate in Hygiene and Cleaning Services at NQF level 1, the opportunity to develop further along this career pathway.

Who is the course intended for?

The range of typical learners will include cleaners, team leaders, supervisors, temporary or relief cleaners and emerging entrepreneurs who currently, or who aspire, to operate in the cleaning industry at large, including individuals looking for the opportunity to develop further along this career pathway.

Learning assumed to be in place and recognition of prior learning.

As this is an NQF Level 2 Qualification, it is expected that learners participating in NQF level 2 will have achieved competence in NQF level 1 communication/language and mathematics/ numeracy skills or ABET Level 4. Learners would also have achieved competence in skills and knowledge of cleaning at NQF level 1 in sub fields applicable to their career paths (i.e. commercial, Laundry, Health).

Course Objectives

The successful candidate will be able to achieve the following outcomes:

Clean, Sterilize and Disinfect Healthcare Areas.
Clean carpet and Upholstery using various methods of cleaning.
Use scrubber driers to clean floors.
Strip, seal and vacuum wet floor surfaces

Hygiene and Cleaning Services Level 3

Outline of Qualification

Title of Qualification: SAQA ID: 20175 National Certificate: Hygiene and Cleaning Supervision Level 3

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards and will be covered over a period of one year (see breakdown for more information)

Total Number of Credits: 132

Course Description

The contextualized purpose of this Qualification is to maintain the foundational, practical and reflexive competencies in an individual, required for a career in the Hygiene & Cleaning Services Industry, which will positively impact on the National social and economic transformation. Credits gained at this level for this Qualification will be portable and transferable throughout the NQF system, giving the learner the opportunity of building up credits, within the wider spectrum of employment in South Africa, towards additional Qualifications. This will contribute to the self and career development of the learner. The credits reflect the practical and theoretical education and training aspects of the Qualification. This Qualification will promote advancement for learners in the industry from the NQF level 2 National Certificate: Specialist Hygiene and Cleaning Services.

Who is the course intended for?

This Qualification will promote advancement for learners in the industry from the NQF level 2 National Certificate: Specialist Hygiene and Cleaning Services

Learning assumed to be in place and recognition of prior learning.

It is expected that learners participating in NQF level 3 will have achieved competence at NQF level 2 in communication/language and mathematics/numeracy. They also would have achieved cleaning skills and knowledge in the cleaning sub-field applicable to their career path (e.g. commercial cleaning, laundry, carpet and upholstery, hospital cleaning, industrial cleaning etc). Learners who already work in the cleaning industry and who believe that they possess the competencies to enable them to meet all of the outcomes listed in the Unit Standards will be able to present themselves for assessment against the Unit Standards of their choice and the Qualification.

Course Objectives

The successful candidate will be able to achieve the following outcomes:

Maintain equipment
Maintain marble, terrazzo, and stone floors
Restore marble, terrazzo, concrete and stone floors
Demonstrate knowledge of surfaces and chemicals
Remove spots from carpets – specialist
Identify business opportunities in a cleaning environment

Management Level 3

Outline of Qualification

Title of Qualification: SAQA ID: 83946 National Certificate: Management Level 3

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 122

Course Description

The purpose of the qualification is to build the knowledge and skills required by employees in junior management who have had schooling below NQF level 3. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as junior managers in the South African community and to respond to the challenges of the economic environment and changing world of work. As a qualification that covers management, it provides a framework for learners to develop competencies that will enable them to become competent junior managers. It introduces some theoretical concepts, requires the application of a limited base of knowledge and requires a well-developed range of skills that will enable learners to be informed workers in their chosen industry. It provides a balanced learning experience that allows flexible access to further education, lifelong learning, higher education and to productive employment in a range of occupational contexts. It provides an opportunity for learners to learn and apply academic skills in relation to management and will provide them with skills to adapt to changes in work procedures and processes in business and industry. The qualification at this level is generic so as to allow maximum mobility between industries. Skills, knowledge, values and attitudes reflected in the qualification are building blocks that will be developed further at NQF level 4.

Who is the course intended for?

The qualification is intended for junior managers of business units in medium to large organisations. The term business unit in this qualification implies a cost centre, section or department. It is envisaged that learners who complete this qualification will be engaged in multiple work roles in a variety of organisations and will be able to play a part, at their level, in the implementing of the vision and contributing ultimately to the success of an organisation.

Learning assumed to be in place and recognition of prior learning

Learning assumed to be in place:

The unit standards that make up the certificate are the building blocks of knowledge and skill that are necessary for the National Certificate in Generic Management: Level 4. It is assumed that learners are competent in Communication and Mathematical Literacy at NQF level 2.

Recognition of prior learning:

The National Certificate in Generic Management Level 3 allows open access. Provision has been made for prior learning to be recognised if a learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this qualification.

Course Objectives

Qualifying learners should be capable of:

Co-ordinating with others.
Making significant choices from a wide range of procedures.
Operating in a number of contexts.
Making comparisons.
Performing junior management functions.
Maintaining records.
Carrying out simple research and tasks.
Interpreting current affairs related to a specific business sector.
Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation.
Applying knowledge of self and team to enhance team performance.
Managing time and the work process.
Explaining the structure of an organisation.
Conducting a formal meeting.
Inducting a new member of a team.
Motivating a team.
Describing the management function of an organisation.

Generic Management Level 4

Outline of Qualification

Title of Qualification: SAQA ID: 57712 Further Education and Training: Generic Management Level 4

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 154

Course Description

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads. This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to life-long learning.

The scope of management covers four domains: leadership, self-management, people management and management practices. This qualification addresses each of these domains with generic competencies, thereby enabling learning programmes to be contextualised for specific sectors and industries. Provides opportunities for people to transfer between various specialisations within management. This will therefore enable management competencies to be strengthened, and enable managers to better manage systems, processes, resources, self, teams and individuals in various occupations.

Who is the course intended for?

The qualification is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as individuals in the South African community and to respond to the challenges of the economic environment and changing world of work. Ultimately, this qualification is aimed at improving the productivity and efficiency of managers within all occupations in South Africa.

Learning assumed to be in place and recognition of prior learning

Learning assumed to be in place:

Communication at NQF Level 3.
Mathematical Literacy at NQF Level 3
Computer Literacy at NQF Level 3.

Recognition of Prior Learning:

This qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined Exit Level Outcomes and/or individual Unit Standards. Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

Course Objectives

The leaner will be able to achieve the following outcomes

Planning – 1. Develop plans to achieve defined objectives.

Organising – 2. Organise resources in accordance with developed plan.

Leading – 3. Lead a team to work co-operatively to achieve objectives.

Controlling – 4. Monitor performance to ensure compliance to a developed plan.

Ethics – 5. Make decisions based on a code of ethics.

Generic Management Level 5

Outline of Qualification

Title of Qualification: SAQA ID: 59201 National Certificate: Generic Management Level 5

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 168

Course Description

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification is further intended to empower learners to acquire the knowledge, skills, attitudes, and values required to operate confidently as individuals in South African communities and to respond to the challenging economic environment and constantly changing the world of work. The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification aims to create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.

Who is the course intended for?

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. The learners embarking on this qualification will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division, or business unit.

Learning assumed to be in place and recognition of prior learning.

It is assumed that learners are competent in:

Communication at NQF Level 4
Mathematical Literacy at NQF Level 4

Recognition of Prior Learning (RPL):

The qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined Exit Level Outcomes and/or individual unit standards.

Evidence can be presented in various ways, including international and/or previous national qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios and/or performance records. All such evidence will be judged in accordance with the general principles of assessment and the requirements for integrated assessment.

Course Objectives

The exit-level outcomes of the qualification will be the sum of the outcomes of all the

Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.

Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.

Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.

Build relationships with superiors and with stakeholders across the value chain.

Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.

Enhance the development of teams and team members.

Project Management Level 4

Outline of Qualification

Title of Qualification: SAQA ID: 50080 Further Education and Training: Project Management Level 4

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 136

Course Description

The primary purpose of the qualification is to provide learners with a foundation of basic project management knowledge and skills which can be used to build further project management related competencies It caters for the current and future needs of those working on projects, in a general skills-set that is not sector-specific. The Project industry is integral in the global business environment and skilled practitioners are required to meet the demands of the industry, providing significant benefits to individuals, global corporations and the country. This qualification therefore aims to provide the initial skills required for an individual in an organisation to conduct projects successfully. The qualification is applicable for people working in a project environment as a team member, project administrator or leader of a small project/sub-project.

Who is the course intended for?

This qualification is intended for those with prior work experience or an NQF Level 3 qualification in project management or business administration or equivalent. The learners accessing this qualification will be working in or with project management teams or using a project approach to their business. Qualifying learners working on a project will have the necessary knowledge, skills and attitudes to function more effectively and in a professional manner, add value to their job performance and enhance their ability to follow and implement policies and procedures. On achieving the applied competencies of the Qualification, learners may advance their career opportunities further into project administration, support services or management within an organisation, in all sectors.

Learning assumed to be in place and recognition of prior learning

Learners accessing this Qualification will have demonstrated competence as follows:

Communication at NQF Level 3 or equivalent.
Mathematical Literacy at NQF Level 3 or equivalent.
Computer Literacy at NQF Level 3 or equivalent.

A basic understanding of the workplace, project processes and operations and competence in National Certificate at Level 3 in Business Administration or Project Support Services or equivalent is preferable.

Recognition of Prior Learning

Course Objectives

On achieving this Qualification, the learner will be able to:

Work with others to undertake or support the project management activities.
Assist the project manager and/or project team by contributing and participating in planning, execution and control activities.
Provide support to the administration of a project.

Project Management Level 5

Outline of Qualification

Title of Qualification: SAQA ID: 58395 National Certificate: Project Management Level 5

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards and will be covered over a period of one year (see breakdown for more information)

Total Number of Credits: 133

Course Description

This National Certificate in Project Management, NQF Level 5 supports the development and recognition of project management skills in every sector. In South Africa there is a widespread need for skilled personnel to work as team members, team leaders, project managers and support specialists to projects. Projects vary in their size and complexity. This qualification focuses on the core project specific skills required to manage or support small to moderately complex projects. It does not encompass all the skills required but provides a solid foundation of the minimum set of skills needed. This Certificate provides one building block in a series of qualifications that an individual or company can utilise to develop project management competence, in conjunction with application in the workplace, over a period of years. It also supports the development of core competence which can be supplemented by further study and utilisation of other qualifications at the same NQF level or a higher level. The Qualification gives accessibility and flexibility to the unemployed and employed. The Project industry is integrated in the global business environment and skilled practitioners are required to meet the demands of both community and the industry, providing significant benefits to individuals, global corporations, government, and the country.

Entry Requirements

To access the qualification a learner must be competent in:

Communication at NQF Level 4.
Mathematical Literacy at NQF Level 4.

Who is the course intended for?

This qualification is intended for people with prior work experience and/or an NQF Level 4 qualification in Project Management. The learners accessing this qualification will be working in or with project management teams or using a project approach to their business.

Learning assumed to be in place and recognition of prior learning

Learners may access this Qualification in terms of Recognition of Prior Learning (RPL), which is subject to quality assurance by the relevant accredited ETQA and is conducted by a registered workplace assessor, subject to the terms of the model decided upon by the relevant ETQA. The qualification is specifically designed to accommodate a broad range of recognition of prior learning. This intention is reflected in the structure of the qualification and in the rules for combination of credits towards the qualification. The intention is to provide recognition for all the relevant skills which learners already possess and even to provide recognition for skills which might not be relevant to the job through the elective category.

Course Objectives

The successful candidate will be able to achieve the following outcomes:

Conduct effective communication, while working on a project.
Plan the project.
Execute and control the project.

Contact Centre Support Level 2

Outline of Qualification

Title of Qualification: SAQA ID: 71490 National Certificate: Contact Centre Support

Level 2

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 128

Course Description

The National Qualification in Contact Centre Support: Level 2 is designed to meet the needs of those learners who enter the field of Contact Centres. Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. Contact Centres are a new industry – there is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.

The Contact Centre National Certificate at NQF Level 2 will provide the broad knowledge and skills needed in the industry and to progress along a career path for learners who:

Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
Have worked in Contact Centres for many years but have no formal qualification in Contact Centre Support.
Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in Contact Centres.

The qualification has building blocks that can be developed further and will lead to a more defined Contact Centre career path at various NQF levels. It also focuses on the skills, knowledge, values and attitudes required to progress further.

Who is the course intended for?

The National Certificate in Contact Centre Support: Level 2 allows the learner to work towards a nationally recognised whole qualification. The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to its flexibility.

The intention is:

To promote the development of knowledge and skills that are required in Contact Centres.
To release the potential of people.
To provide opportunities for people to move up the value chain.

Learning assumed to be in place and recognition of prior learning.

Learning assumed to be in place:

The learning assumed to be in place is only a guide in order to help the learner cope with the unit standards in the qualification. The following is the learning assumed to be in place:

Numeracy at NQF Level 1 or equivalent.
English (verbal and written communication skills) at NQF Level 1 or equivalent.
A Second Language (verbal and written communication skills) at NQF Level 1 or equivalent. Computer operating skills at NQF Level 2 or equivalent.

Recognition of Prior Learning:

The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Contact Centre Support Qualification.

Course Objectives

The leaner will be able to achieve the following outcomes.

On achieving this qualification, the learner will be able to:
Identify Contact Centre customers and their needs.
Respond to customers with factual and accurate information.
Gather and process data specifically related to Contact Centres.
Operate as a team member in a diverse working environment.
Perform to the required standards and requirements.
Implement and articulate operational activities in a Contact Centre.

Contact Centre Operations Level 4

Outline of Qualification

Title of Qualification: SAQA ID: 93996 Further Education and Training Certificate: Contact Centre Operations Level 4

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 178

Course Description

Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 4. Portability across both areas of specialisation is therefore ensured.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to learner`s job. This qualification is intended to enhance the provision of entry level service within the Contact Centre Industry.

The National Qualification in Contact Centre operations: Level 4 is designed to meet the needs of those learners want to progress and will assist those who make Contact Centre Operations their chosen career path, in the field of Contact Centres. Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. Contact Centres are a new industry – there is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.

Who is the course intended for?

The National Certificate in Contact Centre Operations: Level 4 allows the learner to work towards a nationally recognised whole qualification. The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to its flexibility.

Learning assumed to be in place and recognition of prior learning.

Learning assumed to be in place:

The learning assumed to be in place is only a guide in order to help the learner cope with the unit standards in the qualification. The following is the learning assumed to be in place:

Learners accessing this unit standard or qualification will have demonstrated competency against unit standards in Contact Centres at NQF Level 2 or equivalent
Learners are expected to have demonstrated competency in language Verbal and written communication skills) and numeracy at NQF Level 3 or equivalent
Learners will demonstrate competence in a Second Language (verbal and written communication skills) at NQF level 2.

Recognition of Prior Learning:

This Recognition of Prior Learning may allow:

For accelerated access to further learning.
Gaining of credits towards a unit standard.

Course Objectives

The leaner will be able to achieve the following outcomes.

Understand and implement service levels and their monitoring in Contact Centres.
Monitor and control Contact Centre support Staff and their meeting of targets and standards.
Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements.
Identify specific Contact Centre customers.
Coach others in Contact Centres.
Work with Contact Centre statistical data.

New Venture Creations Level 2

Outline of Qualification

Title of Qualification: SAQA ID: 49648 National Certificate: New Venture Creation Level 2

Duration of Qualification: This programme consists of Fundamental and Elective Unit Standards as follows and will be covered over a period of one year

Total Number of Credits: 140

Course Description

The purpose of the NQF level 2 New Venture Creation qualification is to provide a qualification that can form the basis for structured programmes for potential and existing entrepreneurs to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy, enabling the learners to tender for business opportunities within both the public and private sectors. The future of South Africa’s economy does not just lie in the formal sector, but within the informal SMME sector too. This is a growing part of South Africa’s economy and requires substantial focus from a developmental perspective.

Following the success of the implementation of the National Certificate: New Venture Creation (NVC): Level 4 and upon doing further research, it has been established that there is a great demand to equip entrepreneurial learners with knowledge and skills at NQF level 2 so that they can become part of the mainstream economy as they set up and manage new ventures.

Whilst the complexity of learning will be simpler at this level, the main outputs, requirements and competences of such entrepreneurs are broadly the same.

The small business sector is growing and it is in light of this that various stakeholders have taken the initiative to provide mentorship programmes that will assist budding entrepreneurs to become a more integral part of the mainstream economy, serving both the public and private sectors.

Who is the course intended for?

This qualification is designed for learners who intend to set up or have already set up own ventures. Assessment of the competencies and knowledge in the qualification needs to be done in the context of the learner’s own new venture.

Learning assumed to be in place and recognition of prior learning

Learning assumed to be in place:

It is assumed that learners are competent in Communication and Mathematical Literacy at NQF Level 1.

Recognition of prior learning:

Course Objectives

Qualifying learners should be capable of:

Use basic Mathematics in order to fulfil new venture functions effectively.
Apply basic Communication skills in new venture creation context.
Determine market requirements and manage the relevant marketing and selling processes.
Demonstrate an understanding of the sector/industry in which the business operates.
Determine financial requirements and manage financial resources of a new venture.
Manage business operations.

New Venture Creations Level 4

TO BE UPLOADED SOON

Should you have any queries relating to our offerings, do not hesitate to contact one of our skilled consultants. We take pride in offering an end-to-end solution to all your work-based Learnership requirements and invite you to partner with us to do Learnerships differently, setting your business up for success.

What is SETA accreditation?

According to the South African Qualifications Authority (SAQA), accreditation means that a person, a body or an institution has been certified as “having the capacity to fulfill a particular function in the quality assurance system set up by the South African Qualifications Authority.”

SETA accreditation can only be attained by a training provider if it successfully completes the stringent application process prescribed by a relevant SETA. SETA accreditation is therefore the result of a process whereby a SETA determines whether a training provider has the necessary capacity and ability to provide quality training in line with National Qualifications Framework (NQF) standards.

What is the purpose of SETA Accreditation?

The purpose of SETA accreditation is to make sure that education and training is of a high standard and quality and that it is relevant to the needs of the industry sector in question. If a training provider has SETA accreditation, it means that the training provider’s courses comply with the NQF standards, and that the courses offered have been evaluated to ensure that they are in line with these standards. SETA accreditation also aims to ensure that there is uniformity of similar courses offered by different training providers. SETA accreditation therefore provides the assurance that a training provider will be capable of providing relevant training and education that is in line with national standards. Another purpose of SETA accreditation is to ensure that the courses being offered by accredited training providers are relevant to industry needs and will equip students with the skills that they will need in the workplace.

ServicesSETA - Services Sector Education and Training Authority

The Services Sector Education and Training Authority (or Services SETA as it is more commonly referred to) was originally established in 2000 to ensure that the skills needs of the services sector would be identified and correctly addressed. The Services SETA committed to achieve this task by forming partnerships with various stakeholders and role-players and by implementing a focused business plan.

Ten years down the line, the Services SETA is still operating, but will change a little bit when the new SETA landscape comes into being in South Africa in March 2011.

BankSETA - Banking Sector Education and Training Authority

The Banking Sector Education and Training Authority (BANKSETA) is an enabler of skills development and transformation in the broader banking & microfinance sector and supports people development through partnerships, skills development, alleviating unemployment, creating a brighter future and enabling change. BANKSETA focuses on SMEs, the youth, adult education, continuous professional development and research. Skills development has been identified as a key requirement for economic growth in South Africa, as a result, the Skills Development Act provides a framework for the development of skills in the workplace.

CathsSETA - Culture, Art, Tourism, Hospitality, and Sport Sector Education and Training Authority

The Culture, Art, Tourism, Hospitality, and Sport Sector Education and Training Authority (CATHSSETA) is one of the 21 SETAs established under the Skills Development Act (No 97 of 1998) in 2001.CATHSSETA was formally known as the Tourism and Hospitality Education and Training Authority (THETA) until 1 April 2012, when we became the Culture, Art, Tourism, Hospitality and Sport Sector Education and Training Authority.

Their mandate is to facilitate skills development within their sub-sectors through the disbursement of grants for learning programmes and monitoring of education and training as outlined in the National Skills Development Strategy (NSDS).

MerSETA - Manufacturing, Engineering and Related Services Sector Education and Training Authority

The merSETA like all other SETAs play a central role in making sure that the National Skills Development Strategy (NSDS) is fulfilled. The merSETA does not collect levies but instead receives collected levies from the Department of Higher Education and Training. Seventy percent of the levies are disbursed as grants and 10% is kept for administration. The merSETA does not train -- instead it facilitates the process of training by paying grants, registering moderators and assessors, identifying scarce skills, accrediting providers, monitoring the quality of training and implementing projects to close the skills gap.

MictSETA - Media, Information and Communication Technologies Sector Education and Training Authority

The Media, Information and Communication Technologies Sector Education and Training Authority (MICT SETA) is a skills development institution established in terms of the Skills Development Act of 1998, to generate, facilitate and accelerate the processes of quality skills development at all levels in the MICT sector in South Africa. The MICT sector is made up of five subsectors that are interconnected but also quite distinct and identifiable in their own right. These are: advertising, film and electronic media, electronics, information technology and telecommunications.

The MICT SETA intends to engage in learning programmes and quality assurance of education and training of implemented learning initiatives, which lead to employment and new venture creation, while at the same time engaging in programmes that assist in bridging the digital divide, especially in rural areas.

TETA - Transport Education Training Authority

The mission of the Transport Education Training Authority (TETA) is to provide an innovative Quality Assurance and Skills Development Framework in a cost-effective manner to exceed stakeholder/government Service Level Agreement (SLA) and requirements.

The functions of TETA are the: development of a Sector Skills Plan (SSP) for the transport sector; implementation of the SSP through learnership implementation, approval of workplace skills plans, allocation of levy grants, and monitoring of Education, Training and Development (ETD) activities in the transport sector; quality assurance of ETD interventions; and disbursement of levy grants.

W&RSETA - Wholesale and Retail Sector Education and Training Authority

The mission of the Wholesale and Retail Sector Education and Training Authority (W&RSETA) is to develop a skilled, capable, competent and professional workforce to transform the wholesale and retail sector.

W&RSETA's strategic goals are to: create a culture of lifelong and workplace learning; address historic imbalances, with a focus on class, race, gender, geographical locations and disability, in the development of people in the W&R sector; facilitate funded and accessible training to meet sector needs; and align with national development strategies in line with the requirements of government to foster skills development in the W&R sector for productivity and employment.

InSETA - Insurance Services Sector Education and Training Authority

The Insurance Sector Education and Training Authority's (INSETA) primary purpose is grow the pool and quality of critical and scarce skills within the insurance sector.

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